Privacy Policy

This Privacy Policy outlines how Createopia, located in Almere, The Netherlands ("Createopia," "we," "our," or "us"), collects, uses, stores, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

By using our services, including booking a workshop or contacting us via our website, you consent to the terms described in this Privacy Policy.

1. Data Controller

Createopia is the data controller responsible for the processing of your personal data.
For any inquiries, you may contact us at:
Email: info@createopia.nl
Website: www.createopia.nl

2. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

Identification data: full name, email address, telephone number
Booking details: selected workshop, time slot, number of participants
Payment data: processed securely via third-party providers (we do not store card numbers)
Communication data: messages, feedback, or special requests you voluntarily submit
Health-related data: such as allergy information, only if explicitly provided
Technical data (if applicable): IP address, browser type, cookies (see section 7)

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

Contractual necessity: to manage bookings and deliver workshop services
Legal obligation: to comply with tax, accounting, or other legal requirements
Legitimate interest: to improve service delivery and maintain studio operations
Consent: for marketing communications and the use of optional cookies

You may withdraw your consent at any time by contacting us.

5. Purpose of Data Processing

We use your data for the following purposes:

To process and confirm workshop bookings
To communicate important workshop-related updates
To fulfill administrative, financial, and legal obligations
To improve our services and internal record keeping
To send marketing emails (only with prior consent)
To comply with applicable laws and regulations

6. Data Retention

Personal data is retained no longer than necessary for the purposes stated above:

Booking and service-related data: retained for up to 7 years in accordance with Dutch tax law
Marketing data: retained until you withdraw consent or unsubscribe
Contact form submissions: retained for a maximum of 1 year, unless further follow-up is needed

7. Data Sharing and Transfers

We do not sell, rent, or disclose your data to third parties for commercial purposes.

However, we may share your data with:

Payment service providers for secure transaction processing
IT or software providers under strict data processing agreements
Public authorities, if legally required to do so (e.g. tax office)

We do not transfer your data outside of the European Economic Area (EEA) unless adequate safeguards are in place in compliance with GDPR.

8. Cookies and Website Tracking

Our website may use functional and analytical cookies to improve user experience. By continuing to use our website, you consent to the use of cookies. You can disable cookies at any time in your browser settings.

We do not use profiling or automated decision-making technologies.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access – obtain a copy of your personal data
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data (subject to legal limits)
Right to restriction – limit how your data is used
Right to data portability – receive your data in a structured format
Right to object – object to processing based on legitimate interest
Right to withdraw consent – at any time for processing based on consent
Right to lodge a complaint – with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of the above rights, please contact us at info@createopia.nl.

10. Updates to this Privacy Policy

Createopia reserves the right to amend this Privacy Policy from time to time. The updated version will be published on our website with the effective date. We recommend checking this page periodically.

Let me know if you’d like a cookie banner text or consent checkbox wording for Wix as well!